What a nightmare! The article relates what a conversation would be like if air travel worked like health care and one were trying to fly from point A to point B. It highlights how none of the multiple systems and databases in health care operate on the same wavelength. No one across health care platforms communicates, nearly identical forms must be filled out with a multitude of providers. Health insurance is selective as to who and what it covers. Multiple phone calls must be made to accomplish anything.
"This system is insane. It is fragmented to the point of incoherence. Record-keeping is stuck in the 1960s. Communication is stuck in the 1980s. None of the systems talks to the others. Everyone reinvents the wheel at every stage of the process. There is no pricing transparency."
How true. Just the other day I was on the phone with my health insurance company who is billing me for an outrageous amount. Didn't I already pay the co-pay? Isn't that what the co-pay is for? Why are there so many hidden fees, fine lines, and clauses? Why can't health care work like air travel?!
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